Privacy Policy
Protecting your privacy and the confidentiality of your personal information is very important to us. This policy will help you better understand how we collect, use, and share your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns.
We comply with all applicable privacy principles and laws which regulate how we collect, use, disclose, store, correct and protect your personal information. This Privacy Policy may change from time to time and is available on our website.
By providing your personal data to us and/or continuing access to the Platform and accepting the Terms of Use, you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.
Data Collected
We may collect personal information including your name, gender, date of birth, address, telephone number and email. Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.
We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. However, we may collect your bank account details to process refunds in any incident that is necessary.
Purpose of data collection
We may collect, use and process your Personal Data which shall include, but not limited to the following purposes:-
- to communicate with you;
- to maintain and improve customer relationship;
- to assess, process and provide products, services and/or facilities to you;
- to administer and process any payments related to products, services and/or facilities requested by you;
- to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
- to provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organised by us and selected third parties which may be of interest to you from time to time;
- for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels to members of our loyalty programmes in accordance with their consent;
- to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
- to maintain and update internal record keeping;
- for internal administrative purposes;
- to send you seasonal greetings messages from time to time;
- to send you an invitation to join our events and promotions and product launch events;
- to monitor, review and improve our events and promotions, products and/or services;
- to process any payments related to your commercial transactions with us;
- to process and analyse your Personal Data either individually or collectively with other individuals;
- to maintain our operations or client relationship management systems;
- to maintain and upkeep customer or company records and development in the ordinary course of business;
- for our internal record keeping;
- for prevention and detection of crime;
Method of data collection
We collect most personal information directly from you when you consent to communications from us. Your consent may be express or implied by an action you take or do not take. You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, or when you write to us.
Protecting your personal information
We have appropriate measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.
It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change.
We keep your personal information that we obtain about you for no longer than is necessary for the purposes for which it is processed. How long we keep it will depend on the nature of information, the purpose for which it is processed and whether you chose to unsubscribe from our communications.
If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.